I collaborate with teams or act solo to help clients frame a design challenge and apply research methods to help gather insight on audience needs. Often, this takes form in methods like interviews, ethnographic observation, and participatory or co-design.
I design workshops to help teams think through difficult projects via structured activities and strategic provocations. These can range from brainstorm sessions to research interpretation to systems mapping. I also deliver training sessions to teach design methods to non-designers.
Often in a workshop setting, we envision what potential futures might look like, determine which are more preferable than others, and plan how to best make strategic interventions in the present. It’s about intentionally shaping the future, not about predicting it.
I seek a good amount of variety in my work. It keeps me interested and constantly looking for the best approach to a project, rather than relying on vague “best practices.” Design research allows me to dig deep into the intricacies of people’s everyday lives, focusing on a past/present time scale, while futures work emphasizes how we can take that insight—coupled with social, technological, and political forces—and speculate about possible futures in a 5-10 year horizon. Research and futures projects are executional. Facilitation allows me to step back and reflect on how good design work is done, and help teams work in that way. I believe the best designers mix up their work in this way, never falling too far into pure execution or detached consulting.